Our Store Policies

We founded Willow Green Acres with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Willow Green Acres Limited Warranty

All nursery stock (see exceptions below) purchased from Willow Green Acres which has been given reasonable care, will be warranted at 100% of price paid for 60 days from date of warranty ticket.
An extended (one year from purchase date) warranty can be purchased on any eligible plants (see exceptions below) for an additional 20% of the purchased price. This extended warranty can only be added at the time of purchase.
If loss occurs to this stock within the warrantied period, the customer must provide the original warranty ticket (canceled checks will not be accepted) and the dead plant(s) or a pictures thereof. Once provided, the customer will receive a store credit for 100% of the amount paid which can be used toward the purchase of any in-stock, regularly priced plant material. No cash refunds will be given.
Nursery stock purchased from Willow Green Acres (see exceptions below) and installed by Willow Green Acres, which has received reasonable care, will be warrantied at 100% of price paid for one full year from date of warranty ticket.
Deciduous nursery stock purchased from October 1 through March 1 of the next year will have a leaf-out warranty. Plants/trees which have received reasonable care, will be warrantied at 100% of price paid if they do not leaf out by the upcoming June 1.
Warrantied nursery stock will have a one time warranty. Any plant material purchased with warrantied credit will not be warrantied.
Nursery stock purchased at a reduced or wholesale price (excluding advertised specials_ will not be warrantied.
Nursery stock prices subject to change without notice. We do not replace nursery stock, tree for tree or plants for plant, unless prices are the same.
Willow Green Acres does not warranty rate or quality of growth on any plant.

WARRANTY EXCEPTIONS:

No warranty on annuals, perennials, house plants, bulbs, tropicals, sod and seeds.
Not responsible for damage caused by lawn and tree care treatment companies, malicious destruction, insect damage, disease, deer, livestock, pets, etc.
No warranty on nursery stock used indoors for Christmas trees.
Willow Green Acres cannot warranty plants harmed by any act of God, such as (but not limited to) drought, tornado, wind, hail, freezing, flood, etc.

A minimum charge of $50 will be assessed for examining nursery stock at your site.
Staking of plant material will require an additional charge.
Accounts must be paid in full before any replacements can be made.
Nursery stock that has been purchased or reserved and is available for pickup will be maintained for only 30 days (unless previous arrangements have been made). After that time, that stock (whether paid for or not) will be released for sale. Money paid will not be refunded.

A WILLOW GREEN RECEIPT MUST BE RETAINED FOR YOUR WARRANTY

Interest will be charged at 2% per month (24% per annum) on all accounts not paid 30 days from billing date.